Flexlens® & Weston™ (all designs)
Warranted - Unlimited exchanges and cancellation within 120 days of original invoice minus $3 exchange fee
Non-warranted - Non-returnable
All lenses are guaranteed to ship from X-Cel within 5 business days of the day you place your order or the lenses are free. Lenses are non-warranted except for defects in workmanship.
Warranted - Unlimited Exchanges and Cancellation (within 120 days of original invoice) with a $6 exchange fee for corneal and $10 exchange fee for Atlantis and REMLens®. Lost or patient damaged lenses are not warranted.
Add-ons are FREE - With the exception of Tangible HydraPEG, PlasmaEyez, and any material surcharges. PlasmaEYEZ and material surcharges are non-refundable.
Atlantis Scleral Discounted Spare Pair - Non-warranted and non-returnable
REMLens® Non-Warranted - Non-returnable
All non X-Cel original products are covered by original manufacturers’ warranty and return policies.
To Submit for Credit:
NOTE: For products purchased in California: Warranties on products purchased on or after July 1, 2023, will commence on the date of delivery of the product (not date of purchase).
Policies referenced are for United States customers only.
Effective 09/01/2020, updated 06/22/2023